1. Processing Time:
- Once an order is placed, we typically require 1-3 business days to process your order.
2. Shipping Time:
- After processing, your package is expected to be shipped out within 7-12 business days.
3. Shipping Locations:
- Currently, we only ship to the United States.
4. Shipping Fees:
- Shipping charges for all U.S. orders will be calculated at checkout. Please note that charges may vary depending on your location and the chosen shipping method.
5. Tracking Your Order:
- Once your order has been dispatched, you will receive a tracking number via email. You can use this tracking number to monitor the delivery status of your order.
6. Delays or Lost Orders:
- While we strive to ensure each order arrives on time, delays might occasionally occur due to reasons beyond our control. If you haven’t received your order after the expected delivery date, please contact us at email@example.com.
7. Changing Shipping Address:
- Should you need to change the shipping address, please contact our Customer Service as early as possible during the order processing stage. If the package hasn’t been dispatched, we will be able to ship to the new address. If it’s already in transit, shipping details cannot be changed.
8. Returns and Refunds:
- For any queries regarding returns and refunds, please refer to our Returns Policy or contact us at firstname.lastname@example.org.